Voice Intelligence
Augmentation, not surveillance

Listen to every frontline conversation.Coach your staff — don't police them.

Capture every customer conversation, turn it into structured insight, and send coaching back to the worker — not a surveillance dashboard for the manager.

Book a demoSee how it works
The problem

The frontline is a black box.

Every day, your customers tell your frontline staff exactly what they want, what they fear, and where your competitors are winning. None of it reaches a decision-maker.

The old way

Surveil from the top.

  • Mystery shoppers — costly, biased, episodic.
  • CCTV reviews — visible to managers, invisible to staff.
  • Spreadsheet QA — sample-based and stale by the time it's read.
The new way

Listen from the floor. Learn from every call.

  • Capture everything — every conversation, not a curated sample.
  • Extract signals — price sensitivity, competitor moves, demand gaps, winning patterns.
  • Close the loop — coaching goes to the worker, intelligence goes to the team that can act.
How it works

Listen. Analyze. Act.

One pipeline that turns every customer conversation into structured signal — and sends the most useful piece of it back to the person who can change the next call.

01 — Listen

Every conversation, captured at the edge.

Audio is captured where it happens — at the counter, in the cabin, on the floor.

  • Device-agnostic — phones, body-worn mics, kiosks.
  • Multilingual — built for mixed-language conversations.
  • Privacy-aware — capture is consented, scoped, and redactable.
02 — Analyze

Speech becomes structured signal.

Raw conversation is turned into events your systems can act on.

  • Behavior scoring — measured against your playbook, not a generic script.
  • Business signals — pricing sensitivity, competitor comparisons, demand gaps, unmet needs.
  • Winning patterns — conversations that converted, ready to become training material.
03 — Act

Insight goes to the worker, not the boss.

The output is a coaching card the staff member can act on tomorrow.

  • Coaching cards — short, specific, sent to the staff member who had the call.
  • Manager rollups — optional, opt-in, never the default audience.
  • Customer insight pipelines — feed product, ops, and marketing dashboards.
Why us

Three things we won't compromise on.

We don't sell a manager dashboard wearing AI. We surface the intelligence your frontline already holds — and send the coaching to the person who can act on it.

01

Coaching, not surveillance

Feedback flows down to the staff member who had the conversation — not up to a manager who wasn't there.

  • Coaching cards arrive on the worker's device, not a leaderboard.
  • Manager rollups are opt-in and aggregated, never punitive.
  • Staff see their own data first.
02

Insight extraction

Customers tell your staff what the market wants, what they fear, and where competitors are winning — every single day. We turn those conversations into structured intelligence your dashboards can actually act on.

  • Pricing signals — 'what's the cheaper option?' happens dozens of times a day and never reaches strategy.
  • Competitor intel — customers compare your offers to rivals unprompted. It's free market research.
  • Demand gaps — every 'we don't carry that' is an inventory or product signal hiding in plain sight.
03

Voice of Customer

Turn what your customers actually say at the counter into structured signal your dashboards never see.

  • Surface complaints before they reach support tickets.
  • Quantify what survey forms can't ask about.
  • Connect counter conversations to upstream product decisions.
Built for

Any customer-facing team.

The pipeline is fixed. The playbook you score against is yours.

Pharmacy counters
Retail floors
Taxis & rideshare
Contact centers
Hotel front desks
Clinics & frontline care

See it on your own conversations.

Book a 30-minute demo. We'll listen to one of your real recordings, score it live, and send the coaching card the worker would have received — within the demo call.

Book a demo

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